Answers to frequently asked questions about our products.
Automatic Toilet Cleaning System FAQs |
Installation is not required. Simply remove the ATCS from the plastic packaging and place the container upright in the corner of the toilet tank, away from the flapper.
The ATCS will providing more than 1,700 flushes. The cleaning agent will only be dispensed into the toilet bowl with each flush.
THE ATCS is safe to leave in the toilet tank during your absence and will start to dispense the cleaning agent when the toilet is flushed upon your return.
Once a full week has passed and you no longer see the blue colour in your toilet bowl, then you know the cleaning agent has completely dissolved.
Yes. Remove product from toilet tank, empty or shake any excess water from product and place into recycling bin.
Leak Alarm Sensors FAQs |
The Cap products are equipped with an alarm system and an indicator washer that changes colour to identify a leaking toilet.
The Strips are easily adhered to the side of the toilet base and are clearly visible. When water waste leaks, the Strips change colour, signifying a leak is occurring.
The answer is “no”. The colour indicators are hermetically (airtight) sealed and designed to ensure that any change in colour and onset of the sounding alarm, is due to water leakage from the toilet base. However, spilling excess water underneath the toilet could trigger the sensors.
You can use these products with a new toilet installation or an existing toilet.
Simply remove the Caps but note that the colour indicator washer stays red until the unit is fully removed and replaced.
The Caps and Strips are effective until a water leak is detected. Once repair has been completed with the toilet installation, a new Leak Alarm Sensor product should be installed.
The Caps and Strips are very easy to install. Please refer to the installation page for instructions or contact a licensed plumber to assist with new toilet installations.
The most common source of toilet leaks is caused by the flapper valve which opens to allow water to flow from the tank to the bowl when flushing the toilet. To check if your toilet tank is leaking, you can use the Dye Tablet test. Simply place the Tablet into the toilet tank, wait ten minutes and if the colour changes in your toilet bowl, then you know you have a leak. To replace the flapper, shut the water source off, then remove the existing unit and match it at your local hardware store to ensure you purchase the appropriate model. After installing the new flapper, insert another Dye Tablet into the toilet tank to ensure there is no further leakage.
- The handle must be wiggled to stop the toilet tank water from filling
- The toilet water constantly runs or refills the tank while not being used.
The most common source of toilet leaks is the flapper valve which opens to allow water to flow from the tank to the bowl when flushing the toilet. To replace the flapper, take your existing flapper to a hardware or plumbing store to match it with the proper replacement.
Troubleshooting:
Flapper chain is kinked:
- Check to see if the chain is kinked, as this can cause the flapper to not close properly. If the chain is kinked, simply remove the kink.
You see water running over the top of the overflow:
- If the level is too high, water can leak into the overflow pipe. If this happens, adjust the floater to lower the water level one inch below the overflow pipe.
Note: The rise in water pressure at night could cause the water level to rise in the toilet tank by one-half inch or more. This is why the toilet manufacturers usually suggest that the water level be set at approximately one inch below the top of the overflow tube.